Provisional reservations are held for 14 days from date of enquiry. Failure to confirm the arrangements held within 14 days in writing, may result in provisionally held space being automatically released without prior notice. Where another booking is waitlisted against the original provisional booking, we reserve the right to request that the original provisionally held reservation is either confirmed or released within 48 hours.
Reservations are confirmed with the payment of a deposit of 20% of the total reservation costs. Upon receipt of the paid deposit, we will confirm your arrangements in writing to you. Upon our confirmation, your booking is considered confirmed, and subject to the governing terms and conditions. The balance of your reservation is payable in full no later than 60 days before arrival date. Deposits are held in a dedicated account, separate from our operational funding requirements.
It is a condition of travel that guests have their own comprehensive medical and travel insurance cover at the time of confirmation.