Bookings are accepted on the condition that guests have their own comprehensive medical and travel insurance cover (please refer to the relevant section below)
Provisional reservation enquiries are held for 14 days from date of enquiry. Should we not be advised to confirm the reservation, we reserve the right to automatically release the provisionally held space without prior notice. If another booking is waitlisted against the original enquiry being held provisionally, we reserve the right to request that the original provisionally held reservation is either confirmed or released within 48 hours.
Reservations are confirmed with the payment of a deposit of 20% of the total reservation costs. On receipt of your confirmed reservation notification and deposit, we will confirm your request as per your enquiry in writing to you. Upon issue of our confirmation invoice, your booking is confirmed, accepted by us and subject to the governing terms and conditions. The balance of your reservation is payable in full no later than 60 days prior to arrival date.
Deposits are held in a dedicated account, separate from our operational funding requirements.